The Customer Experience Podcast
The Customer Experience Podcast

Episode · 1 year ago

100. Epic Takes: Human-First Highlights from 100 Episodes w/ Ethan Beute

ABOUT THIS EPISODE

To celebrate the 100th episode of The Customer Experience Podcast, I decided to make you an Epic Takes Mixtape.

 

I watched every video clip from the first 99 episodes and selected 10 that I thought were transcendent. They reach beyond the day-to-day and speak to our humanity, our goals, and our dreams.

 

I’m Ethan Beute, Chief Evangelist at BombBomb, host of The Customer Experience Podcast, and co-host of the CX Series on the B2B Growth Show, here today to share 10 amazing clips about being a better human. 

 

In this episode, you’ll hear from these 10 guests:

 

- Joey Coleman, author of Never Lose a Customer Again

 

- David Cancel, founder and CEO of Drift

 

- Levi Ayriss, VP of Northwest Field Operations at Dutch Bros Coffee

 

- Paula Hayes, founder, President, and CEO of Hue Noir Cosmetics

 

- Mat Sweezey, Director of Market Strategy at Salesforce

 

- Gil Cohen, Founder of Employee Experience Design

 

- Rachel Ostrander, Director of Runner Experience at Brooks Running

 

- Sangram Vajre, cofounder and Chief Evangelist at Terminus

 

- Darin Dawson, cofounder and President at BombBomb

 

- Todd Hockenberry, sales consultant, advisor, and coach at Top Line Results and coauthor of Inbound Organization

 

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

The single most important thing you cando today is to create and deliver a better experience for your customers,learn how sales marketing and customer success experts create internalalignment, achieve desired outcomes and exceed customer expectations in apersonal and human way. This is the customer experience podcast. Here'syour host, Ethan Beaute, all right here we are the epic takes mixtape you 'rein for a treat today, and it's been an absolute pleasure and privilege for meto host ninety nine episodes of the customer experience podcast. This isepisode. One hundred, it's also episode. Seventy four of the CX series on btobgrowth. My name is Ethan Bute. I host the customer experience podcast. I hostthe CX series on btob growth, I'm chief of angelist to Bombam and coauthor ofthe Book Rehumonize Your Business. Now the goal of the customer experience.PODCAST has been to explore how sales, marketing and customer success leaderscreate internal alignment, achieve desired outcomes together and exceedcustomer expectations any personal and human way. How do we do this bettertogether in service of our customers every day and we've had so many greatguests? So many valuable conversations, a huge thank you to every guest who hasmade it to this first milestone divisible by one hundred episode, onehundred also a quick thank you to Logan Lyles, James Carbury, allison, Leech,Sara Garner and the team at sweetfish media who help with this podcast. Thankyou to the entire team at Bombam, so supportive, so encouraging so excitedat the learning and growth through these conversations is special shoutout to Daren, Dawson and Steve Passoneli for their very early feedbackand advocacy of the podcast, as well as Vivian Lopez, who brings this show tolife every week at Bombamcom podcast, and thank you. Thank you so much forlistening. Whether this is your first episode or your hundredth episode withme on this show. You of course, are the reason we put this together. Thank youfor engaging on social media. Thank you for subscribing rating and reviewingthe podcast in your favorite player. If you have not done so, that would beamazing. Go subscribrate and review the customer experience podcast and thankyou for those who've reached out directly. I welcome your directcommunication by email at ethon. At bombamcom, or I'm linked in you canconnect with me, I'm pretty sure, I'm still the only ethen baute, that'sEthan beute on Linkin and what I've decided to do here for episode. Onehundred is an epic takes mixtape, so what we do is cut short video clipsfrom every episode and then we use them in social media posts and in blog postat Bombomcom podcast, and I watched all...

...of them back and selected. Ten specificclips for you here and what I was looking for is something transcendentto the Daytoday, something beyond normal operations, again tons of greatguests and valuable conversations about how to create and deliver betterexperiences for our customers. But some of these moments just go beyond the daytoday and so they're, a little bit transcendent they're a little bit epic,so you'll hear consistent themes here about being a better human as he meansto creating and delivering a better employee experience and a bettercustomer experience and like a mixtape. I was intentional here about theirsequencing and, of course, I had to leave out a ton of great songs andbands or great takes and guests in this context, so you're about to hear fromjoy, Coleman, author of never lose a customer again. David cancel founderand CEO of drift, Lei, IRIS VP of northwest field operations at Dutch,Bros, coffee, Paula, hays, founder President and CEO of Hunor Cosmetics,Matt, sweezy, director of market strategy at Sales Force, Gil Cohen,founder of employee experience, design, Rachel Ostrander, director of runnerexperience at Brook's, running Saint Revagere, Co, founder and chief ofAngelistat terminus among many other roles, Daran Dawson cofounder andpresident at Bombam and tod Hacken Burry, a sales consultant advisor andcoach at topline results and coauthor of inbound organization a book. Ihighly recommend to you as a listener of this podcast with respect andappreciation for every guest we've hosted and for every listener of anyepisode here is episode. One hundred of the customer experience podcast theepic takes mixtape. First Up, we've got joy coleman andagain he wrote a fantastic book called, never lose a customer again. This clipcomes from episode, Fifteen, which we title you have one hundred days tocreate or lose a lifelong customer. I tea him up here with a quote from hisown book and he reacts in an epic way. You wrote a line toward the end of thebook and it made me it jumped off the page to me and it made me think whel.It reminde me of how I think about some of the work that I'm doing every dayand what gets me really excited, and he keeps me coming back as excited as Iwas seven years ago, and it's this remarkable customer experiences havethe potential to create a happier world that this work, it's not just aboutproviding satisfied employees, although that is part of making a happier worldit's not just about making happier customers, although that's part of ahappier world, it's not just about hitting your financial targets, whichis also part of a happier world for you and whoever you report up to andwhoever that person reports out to. Why did you take it to such a high level?And what do you mean in that statement...

...because it feels really big to me andaspirational and it just got me all lit up? Why I appreciate that, because thatwas the intention with which it was written, and I will tell you that someof the people that read the book in Advance Pushe back on it a little andwere like joy, you'r you're, getting a little Huji Pooji you've been reallytactical. You've been strategic, you've been giving US Kate Studies. How didyou questions and now, at the end, you're going to get all soft and fluffy?Why is that? Why else are we here? Why else do we get up in the morning?Why do we choose to leave the people? We love the most our spouse ore,significant others, our children or friends, and go to an office or log onto work and do something all day every day, if not to improve the planet, ifnot to improve our place in the planet, our friends place in the planet, ourclients place in the planet or coworkers place in the planet. I reallybelieve that it has the opportunity to make for a happier planet and here'sWine Hat's, not just a a soft satement. You hinted at it before we live in anera where, if we look at a technology analysis weare more connected than inany other time in human history, I've had the opportunity, in the last twoweeks, to literally fly to the other side of the world and meet people who Ihad never met other than through Linkdin. I've had the opportunity tojet back and forth here there and everywhere to do zoom calls skipe callsconnect with all kinds of people who I've never met in never will meet. Andyet, if you look at what the psychologist and the psychiatrist ersaying and the social scientist, we have never had a time in human historywhere humans felt more disconnected alone, vulnerable unheard, and so I think there is an opportunityby creating remarkable experiences to have our fellow humans feel even for amoment that they matter to have them experience something unexpected. Thatsays, even though we've never met, even though you just purchase something fromme, it would normally be seen as a transactional interaction. I'm going todo my best to make a smile to make you laugh to make. You feel, like youmatter that I think, is a huge, big, audacious goal that is actually reallyeasily attained on a case by case person by person basis. There is anopportunity by creating remarkable experiences to have our fellow humansfeel even for a moment that they matter so foundational to being a good humanand to creating a better customer experience, and that feeling that weleave people with is something that David cancel and I talked about atlength on episode. Nineteen, why customer experience is the onlydifferentiator left, of course, he's a multiple time founder and most recentlyfounder in CEO at drift, and in this...

...short take he makes the argument thatall that we are is how we make people feel here. He is, I think that is thecort of it. That's exactly it. I think you nailed it and I think we haveovercomplicated things we have and that's what we do is humans, we've realcomplicated things. We want to make things more rational and a logical thanthey are, but at the end of the day it is how you make people feel, and that'sall that we can do on this planet is how do we make other those peoplearound us? How do we make them feel and how do those people around us make usfeel that is it? That is all that we are, and I think we're coming back tothat so wer. I think we're coming full circle into that, because now again, ifyou're listening to this, all of your needs are pretty much met. You knowit's nuonce at this point and now it's back to the original concept, which issimple, but it's not easy to live, which is like it's all about theexperiences and how do I want to make people feel around me? How do I want myproduct to make them feel, and that is what people value so value creation is intimatelyininseparably connected to the way that we make people feel next up is Leviiris from Dutch Bro's coffee and they have built a tremendous culture. Theyhave raving fans. This comes from episode: Thirty, nine company cultureas your competitive edge, and so this, how we make people feel element isbrought to life in this conversation in a transcendent way, and it's all basedin your core and in your purpose, like David Livi talks about keeping itsimple, avoiding distractions, specifically finding peace in thesimplicity of your mission or know what that thing is, I think, a lot of people thin. You know what it is or Theu startout with these with Coras at they grat tat. They believe ere going to be theguardrails for where they want to take their business, but t you have to knowwhat it is you have to dedicate to it daily and the greatest killer. Addingand they'll pull you away to the distraction so that I believe thatthere's as idea that you have to constantly be challenging, who you area whe you're about or trying Whit, the world is drying in effort to be moresuccessful and like anything I mean you you talk to and I a you want ae keep you in thesame thing is dedicate to it. Onetur, you know don't give up on what you'redoing. That is good, and so I said none of this Gardigainst it fom distraction andvinpecs in the simility of your mission, and then we will complicate thingsbecause our core Isan fa or wore seeing theprofound but they're Youe in fosing on yourfundamentals, every single day ase this...

...befor o Wer, we ul the ONL s between afenal and in beginner, is the feno person, the fundamentals there,everything reaks down to a Oule, simple move, and if you do that in Ogra,oertime considisently, then you then you can master. That thing. I thinkwhen you start to layer inaunde other moves, which is I mean you can tranthat now it social media Marvoy that all this, the analyz all thist isfantastic and you should lever whetern ratioof access to. However, don't getdescribed from what your core is ha. Think you realizeit I can. I can STA when we realized thatwe haven' projected, but you realize you have to protect things once yousmell a threat to it and that's generally in the form of distraction orNentitin. The mindset, a y of those things and in will stir outin your guy that there is something that could potentially lean this thateif it's real and and it's grounded and those human things Thath piturereumanized IING, it's Sol bicord, rather than those human things. The Haioe means it'll start Soin, your soul. That demands that you stand up againstthe things witoutit at Wole, from the outside and from the inside, and Ithink the way you can against thats again. You know you're about you, findpeople who are who come sto with a similar, mils ou similar way Wen parupeople as a similar way, and then you just constintly remind each other andow each other accountable, whe Ye start o beer off our language gets. It was a certain rerection, wor sotserving that cause. Coor honoring your core honoring, yourpurpose, honoring other human beings requires vigilance and discipline. Youhave to protect it and you have to show up every single day to execute on it.This theme also came up when I talked with Paula, Hay's founder President andCEO of Hunor cosmetics. We talked on episode. Twenty three, which we titled,showing up authentically to honor your customer promise and in this clip,Paula makes two key points. The first is that we have to have the disciplineto show up every day to listen every day and to deliver every single day.The second is that we cannot make exceptions. There are non negotiablesin how we treat our customers. This is that patience, vigilance and discipline.That's required to consistently deliver an excellent experience for ourcustomers. Here's Paula I as having a conversation with of my staff membersearlier, because I feel like the longer we week to go along. I can identifythings that have happened over the years that I know ive led to oursuccess here and there are things that I think we can't take our eyes off of,and one of them is just having the...

...discipline to do this stuff everysingle day. It seems easy to say: We've got our customer experience dialed in,but it's another thing to executed every day, to listen every day and torespond every day and to not take that for granted. So there are things likethat that I just tell my team, we can't take, we we can't take for granted. Ialso think you know I'm I'm my staff would tell you, I'm I'mreally cool, I don't micromanage, but I am one of those one of those peoplethat I really believe that it's important for us to not have a lot ofexceptions right, because when we make exceptions or all get to that tomorrow,oh you know o a perso's bought from US three or fourtimes sel. They know us by now. We don't need to respond the same way, butI feel like when you make those kinds of exceptions. Those exceptions startto carode away and they ultimately become the rules o overtime. I meandthen you're moving further further away from delivering on that promise. So Ijust work really hard to make sure we say discipline and what we do that wealways keep our customers at the center of decisions that we make and newproducts or new bree tellers that they are always at the center of that andthat we've got a couple things around how we trat them that that are notnegotiable. So I feel like as long as we do, that will be making decisionswith them in mind will continue to look at the opportunities that come our awayand ultimately, as I said, kind of S, we were talking about that wholepresentation I gave earlier on scaling a that will be bringing them alongalong for the ride as well. We've got a couple things around how wetreat customers that are non negotiables again, it's about how wemake people feel and having the discipline to be consistent about it toput humans first, by the way, if you're enjoying this episode, you can see allof these clips and some others that didn't make it into this episode. Byvisiting Bombomcom S Podcast, I talked with Matt squeezy about a humancentered approach on episode, sixty of the PODCAST, we titled It as he titledHis Book, The Context Marketing Revolution. In our conversation, Ibrought up several of the great books that he cited in his own book, which Irecommend. I also recommend his podcast series, the electronic propagandasociety, and he had a great take on the book that we both enjoyed. Most EF shoemockers small as beautiful here's, Matt talking about humanity and a humancenteredt approach to our lives and to our businesses. If I could just take asecond to talk about what you said was your favorite and my favorite, which isef Markor, smallest beautiful, so pretty much I've seen through themajority of my favorite books. Is this constant scame of humanity of Efumocker talks about you know, there's lots of quotes I use, and one is thatyou know industry is you know so great...

...and but it's so inefficient to a degreethat we don't really realize it's an efficiency ence. We just let tocontinue being inefficient right. But if we start to look at these things andsay all right, if we put humans at the center of everything right, we puthumans an the sinner of our business right. You put humans at the SINEROL.What marking should be if we put humans in the Sero Economics, which I a verydifferent approach and on that net? If you haven't read the book, all the Aunofutally, the island, I would say, make sure you read all the fuck through theisland, not a marketing book, its totally a book obout humanity in aboutyou know what, if we thought about living in a different way, but I thinkthat's he, my favorite thinmg through all those books, it's just a challenge,and in ous kid I can't say enough about Shemocre sheories of you know what, ifwe thought about economics, not is the highest financial return, but it's thehighest state holder, stheory return, which is offecial Hhe talks about waybefore stakeholder teory became the same and that's been blieves you in thepurpose tri. The business purpose of the marketing I do believe purpose is amassive powerful force and all of our marking in the future must have anelement of purpose in it. Just because it focuses us on conversations past ourproduct, so it allows o Tab a more human relationship, a more honestrelationship pass just the products with our with our audience, wit ourmarket place. If we put humans at the center of everything, we see a verydifferent approach to put humans at the center of everything is to care, andwhen I talked with Gilcoen founder of employee experienced design, he saidyou can have raving fans by just caring by caring about what the other personis going through and then making decisions accordingly, we're talkingabout candidates for open positions who don't get the job, but still appreciateyour organization. Anyway. This clip comes from episode. Eighty employeeexperience design how why and where to begin and Gil starts this epic take bydefining the word Saunder, which is a neologism a recently coined word orexpression, and I think Saunder is one worth knowing there's a newer word thatI learned a few years back. It's become one of my favorite words, which, whichis Sonder, which is the idea that the recognition that every other person whowe walk by has it inner working in an inner life,that's as complex and dynamic as our own. They have their own hopes indreams and that's true for every person we walk by every time we drive whenthere's a light on in the window. There's a story there and so by therecognition that the organization isn'tto the protagonist ofthe story, but that everybody's, the protagonist of their own story nd byincluding that inteoor decision making lends you're able to create anexperience that flows more effectively that even when you're told know at theend, you appreciate it. I've known people that have been raving fans oforganizations that have been denied from working there because theyappreciated the way they were treated and they understood why they didn't geta job thet. So it's so powerful when...

...you can have raving fans from the oneswho didn't get it by just caring, and it goes back again by just caring bycaring about what the other person is going through and then making decisionsaccordingly, so that there's overlap as opposed to just making decision. Thisis what the organization wants to we're going to put you through seven layersof interviews. Some of them will have ten people in an interview, we're goingto ask you to do two weeks of free prospecting for us and then we're goingto wonder why you have no interest in our hiring process. I hope you made anote about Saunder. Obviously, empathy is another word that comes to mind andit has so many implications for how we operate, how we treat our employees andhow our employees treat our customers next up is Rachel Ostrander, directorof runner experience at Brooks running, I'm a huge fan of Brooks and reachedout to Rachel. Early on this clip comes from episode. Seven superior customerexperience starts before there's a customer, and what she's offering hereis a piece of career advice that she got, and it really is this simple, benice and do the right thing for the customer be nice and let them know youcare, be nice with a level of intention and she explains exactly why we shouldtake that approach. I dare that my kind of call center life started in banksand I had just moved into a roreand. It wasgoing to be taking escalated. Calls kind of a at a management level notmanaging actually actual people, but taking usplaye calls, and I saidwhenlike what do you want me to do what you know? How do I decide whether I say yesor no or what I do and my boss at that time said be nice and do the rightthing for the customer. I wish it hadn't taken quite so long toknow unequivocally that that was the right answer, but it is every single time I've done that, eventhough it feels like the more expensive choice, it is always always alwayssuccessful. We always improve our service and it always cost less moneyin the end, and then revenues go up because it do not have a name Tou herber tothis quote. It is not me if you want to know whour a customer or company islook at their sales. If you want to know where they're going to be look attheir service, I believe in that and my my entire career masreinforced, thatgreat quote there at the end, if you want to know where a company is look attheir sales, if you want to know where they're going to be look at theirservice, some of the themes here so far on the epic takes mixtape are obviouslya human centered approach. The discipline to show up and do it everyday and to do it with intention and intentionality is something that'sbecome very important to San Grimvagere, cofounder and chief evangelist atTerminus. Author of two books, including ABM, is btob host to flip myfunnel at daily podcast with so many...

...more episodes than this podcast has aepisode. One hundred and singroms visited US twice. This clip comes fromthe very end of episode. Eighty four ten rules for building a category andbuilding a community and Sangrom gives us a caution that can benefit us in ourpersonal life, as well as our professional life. Being intentional isway more important than being broliad. So I don't want to say that again,because it took me a whil: Do do really receiveing myself, so so for those oneof those who are a great people like you might ned need to listen againbecause PNC gete being intentionof is way more important than brilliant, Afbeing brilliant. What I mean by that is that Lok, you may have the greatestfoolest idea in the world, and so many people have at every day, like peoplehave talked about having that they have the idea birt, they hade the idea of,like you know, drons. They had the idea of all these praze crazy stuff right,but it doesn't really matter. ECAUSE hat matters is the few people whoactually get intentionally enough to focus enough to do that and that's Livfom the between everybody else and that one percent, so I've just started beingmore intention about how I'm reading my family, an before of my family ort ofmy team or of my community part of my company, and I'm just realizing thatit's important to be intentional. It's important to take a pause every sooften revaluate. What's going on and wethink and imagine because you mayhave the best idea best bat, you know that thoughts around everything, but ifyou're not intentional, if you're not writing the things you know so, ifyou're not bringing customern the office, so people can imagine if you'renot intentional, about the things that actually do matter to you and theorganization o Grou or yourself to growout. You GNNA miss out O Andsowhate, making work worth it, making life worth at such a great take therefrom Sangrim and one of the implied messages there that I really reallyliked. Was this bias tord action? It is not enough to have the idea you have toactually hact on it and in this next clip with my longtime friend and teammember, the cofounder of Bombam Daren Dawson from back on episode, elevenrehumanizing business and the world with better communication, you'll hearthe themes of intention and action taking the next right step. Doing thenext thing, that's right in front of us that we know we can do that. We know weshould do something that will benefit our fellow human beings. He's talkinghere about the dehumanized people among us and how and why we can rehumanizethose people listen to by the way for his goet buying a ranch which I take isa stand in for buying a Lamborghini or a yacht or a fourth home. Those are allperfectly fine things to do it's perfectly within your right to do themif you can, but I'm not so sure that...

...they'll be a satisfying. Long term issome of the things that Darren talks about here to reveal is a planhat. Wewant to rehumanize of people that are dehumonized. We want to use Bonbom thethe thing that's recomnizing, your communication is a way as a vehicle todo that, and so what we try and do is invest in profits or in people ard thatare attempting to rehumanize people thatare being dehumanized in places like you know, Africa, where they don't havefood and there spaces in America am food locally. We do it with a coupleorganizations or with homelessness with families that are on the streets thatare homeless also with women who can't receive healthcare. They provide freehealth care to me if you can get healthcare yre deep being dehumanized.I mean at this point. We should beall have health care, but we coan eithercomplain or we can literally change it in your backyard and we found a plintway to do that, and so for us. That is how we can help rehuanize people and wehave a problem with slavery in this world right now. I don't think a lot ofpeople honestly know about that, but people be are being more enslaved thanthis world tand. They ever have been sex traffic, BT, human traffic game,let's change that or or we could buy a ranch like. I would rather choose thethe cormer and Tryinmicden the universe by recunizing these people, if you'veever met someone that has been in these paths and then has beenrehumanized that has a job and has a home now andthat life is gone. You will want to do that, and so I want- and we try and dothis set. That's why you're answering the fhone of Bombam? That's why I wantsto be pump thins for that picket yeah. Make that sales call because we'retrying to do something different now it is our technology help people be better face to base and build thathuman relationship, the human connection, but we're going to changethe planet. One thing at a time: I'm big my thing is to do the next rightthing and we're just tacking whon. We Kan I'm going to try AD Egemizze aplanet and we're going to do our best to do it and y hold me accountable.Hold me accountable. It's something we should demand of ourselves of our teammembers of our customers and of our community. It is the foundation forIntegrity, consistency and word indeed, and the openness and humility to takefeedback and to be held accountable when there's a gap between those agreat take from daren and a great setup for the tenth and final clip here onepisode, one hundred of the customer experience podcast the epic takesmixtape. This one comes from episode. Seventy six, when customer experiencebecomes an exisential experience, it comes from tod, Hockinbury, coauthor ofinbound organization, a book I recommend and that he wut with Dan Tyreof hub spot, who was my guest back on...

...episode, forty, the biggesttransformation in prospecting in thirty years, by the way that transformationis video messaging and video and email toward the end of my conversation withtod. He took it to another level with ideas and values that transcend all ofthe great sales and marketing advice he offered throughout our conversationabout helping customers survive, not just thrive. Hence the existentialexperience theme here and in this tenth and final clip. He talks about winnersand losers and the characteristics of both he talks about people and profits.Giving and taking here's an epic take from tod hockenberry of top lineresults if you're, the leader of a business or your League of a group ordivision Weevin, a team. Are you there for yourself? Are you there for yourego? Are you there for your own monetary gain? Are you there for yourown career? Are you there for whatever selfish reason you can think of or ereyou there to contribute to other people? And I think this is just a fundamentalhuman thing right, there's givers and takers and the the givers a win. Thetakers will be found out and in the world that that we're living in now inthe world that we're moving forward to the people that are that care aboutothers. First, that put others ahead of themselves. These are not new ideas.Ethin these go way back and it the people that think of others first andput the UCE success of other people. First will be the ones that do well andfrankly, it's just the right way to live and again all the stuff. That'sgoing on right now. I think the mindset of people first overprofits I mean you-Gott- have profits. I know I get it, but there's a time and there's a placeand there's a way to grow business in a waythat also grows people and is is helpful to people cot inside thecompany. Nout and that's the mindset leaders have to have and and it's hardwhen it's a survival question right, Tho, it's me versus them, but they'resurviving in an theire surviving. So I think you know I' Go back to classicliterature. This is even marketing stuff right, I'm going back to withoutgetting two philosophical with you. I'd go back to kind of classic a literatureabout. Why we're here think about t what our purpose is here and very rarely is it going to be to makemoney so find that core purpose tie back into thath people that reallyreally understand that and live that are going to be the ones that I thinka're going to see the most success there's a way to grow business in a waythat also grows people, a call for leaders, a call for people at everylevel of the organization, a called Action Hereon, the customer experiencepodcast. Thank you again. So much for joining me for episode, one hundred theepic takes mixtape. I want your feedback on the next one hundred. Howare we doing? What do you like? What do you dislike? What do you wish? Therewas more of what are some of your favorite episodes, what themes or rolesor concepts? What d you like covered...

...reach out to me. Email me, Efhen, Ethan,at Bombamcom, hit me up on Linkdin, ethen bute last name, spelld beute. Adda note to the connection request and hit me up in linkedin messages to checkout all these clips and other epic takes visit, Bombomcom podcast, and ifyou enjoyed what you've heard, please visit apple, podcast or itunes andleave a rating in a review. It's so helpful to the show it changes the waythat apple displays, the podcast were building a community around buildingbetter experiences for customers. Thank you so much for being a part of it.Thank you. So much for listening to this episode thinks again to t everysingle guest in the first one hundred episodes. Here's to a hundred more ofthe CX series on be to be growth and the customer experience podcast, clearcommunication, human connection, higher conversion. These are just some of thebenefits of adding video to the messages your sending every day. It'seasy to do with just a little guidance, so pick up the official book,Rehumanize Your Business, how personal videos, accelerate sales and improvecustomer experience learn more in order today at Bombamcom Bock, that's Bo, mb,tombcom fuck, thanks for listening to the customer experience. PODCASTremember. The single most important thing you can do today is to create anddeliver a better experience for your customers, continue. Learning thelatest strategies and tactics by subscribing right now in your favoritepodcast player, or visit Bombomcom podcast.

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