The Customer Experience Podcast
The Customer Experience Podcast

Episode · 7 months ago

103. Building Relationships With Your Customers’ Customers w/ James Lloyd

ABOUT THIS EPISODE

Two sets of customers don’t equal just two customer experiences. Customer experiences are myriad — especially in B2B healthcare technology, where your customers can grow 5x in a month.

 

In this episode, I interview James Lloyd, Co-Founder and CTO at Redox, about serving both his customers (healthcare software vendors) and his customers’ customers (health systems).

 

James talked with me about:

 

- Managing multiple user experiences

 

- What healthcare can learn from other markets & vice versa

 

- The wild & mysterious world of telehealth

 

- What is the cynefin framework, anyway?

 

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

In-Stream Audio Search

NEW

Search across all episodes within this podcast

Episodes (143)