The Customer Experience Podcast
The Customer Experience Podcast

Episode · 7 months ago

104. Differentiating Far Beyond Product, Features, or Price w/ Stacy Sherman


You need to acknowledge that employee experience (i.e. happiness) is a bridge to customer experience.


In this episode, I interview Stacy Sherman, the Head of Customer Experience & Employee Engagement at Schindler Elevator and the Founder at DoingCXRight, about the EX/CX intersection. 


Stacy and I chatted about:


- The role of video in EX and CX communication (one of my favorite topics)


- The heart and science approach to interest in CX


- Why Stacy spends nights and weekends on elevating the customer-centric culture 


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