The Customer Experience Podcast
The Customer Experience Podcast

Episode · 7 months ago

104. Differentiating Far Beyond Product, Features, or Price w/ Stacy Sherman

ABOUT THIS EPISODE

You need to acknowledge that employee experience (i.e. happiness) is a bridge to customer experience.

 

In this episode, I interview Stacy Sherman, the Head of Customer Experience & Employee Engagement at Schindler Elevator and the Founder at DoingCXRight, about the EX/CX intersection. 

 

Stacy and I chatted about:

 

- The role of video in EX and CX communication (one of my favorite topics)

 

- The heart and science approach to interest in CX

 

- Why Stacy spends nights and weekends on elevating the customer-centric culture 

 

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play, or Google Podcasts, and find more episodes on our blog.

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