The Customer Experience Podcast
The Customer Experience Podcast

Episode · 7 months ago

106. The Magic of Creating Memories at Specific Moments w/ Jeff Kaylor

ABOUT THIS EPISODE

How can I make people feel like the experience is just for them?

 

You’d think this question pertains to customer experience — and it does — but it originated from a Magic Moments mindset. As in, actual stage magic.

 

In this episode, I interview Jeff Kaylor, Fortune 500 Keynote Speaker at JeffKaylor.com and Cofounder at the Magic Estate, about how to bring wonder back into customer experience.

 

What we talked about:

 

- Deliberately creating wonder

 

- Planning customer experience by anticipating memory

 

- An unforgettable magician is someone fully present

 

- The magic moments mindset

 

Check out this resources we mentioned during the podcast:

 

- Jeff’s forthcoming book is called “Create Magic: Transforming Your Everyday Interactions Into Magical Moments”

 

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

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