The Customer Experience Podcast
The Customer Experience Podcast

Episode · 2 years ago

7. Superior Customer Experience Starts Before There’s a Customer w/ Rachel Ostrander

ABOUT THIS EPISODE

Customer experience touches every place a customer could possibly interact with your company, even before they buy the product.

Rachel Ostrander is the director of runner experience at Brooks Running.

“I heard a quote, ‘If you want to know where a customer or a company is, look at their sales. If you want to know where they're gonna be, look at their service.’ I believe in that, and my entire career has reinforced that.”

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