The Customer Experience Podcast
The Customer Experience Podcast

Episode · 1 year ago

78. 3 Ways To Improve Data Literacy w/ Piyanka Jain

ABOUT THIS EPISODE

Data literacy is knowing how to read and understand data — such as the difference between a histogram and a flow chart. Data maturity is knowing how to use data to make decisions — like giving your customers what they want the most. 

 

Right now, a time of great change, is the perfect opportunity to invest in growing a data culture so that in the post-pandemic world, you’ll have both the data literacy and the data maturity to thrive.

 

In this episode, I interview Piyanka Jain, President and CEO of Ayrng, about how to build data literacy and create citizen analysts.



What we talked about:

 

- The definition of data literacy and its relationship to data maturity

 

- How data maturity is like making falafel

 

- Why a healthy data culture is foundational to crafting customer experience

 

- Why data personas precede data literacy

 

- Best practices for improving data literacy (3 problems to overcome)

 

Check out this resource we mentioned during the podcast:

 

- Ayrng’s data scientist and citizen analyst Academy

 

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

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