The Customer Experience Podcast
The Customer Experience Podcast

Episode · 1 year ago

80. Employee Experience Design: How, Why, and Where To Begin w/ Gil Cohen


Employee experience is the sum of all the touchpoints you have with your employer organization — which equals millions of touches.


Why, then, have 40% of managers not even checked in on how their employees are doing during the pandemic?


In this episode, I interview Gil Cohen, Founder at Employee Experience Design, about intentionality in crafting the employee experience.


What we talked about:


- How to design for the 8 aspects of employee wellness


- Why employee experience starts before hiring process


- How an investment in EX as an investment in your bottom line


- Why intentionality matters in designing EX


- Where the best place in your organization is to start an EX initiative


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