The Customer Experience Podcast
The Customer Experience Podcast

Episode · 1 year ago

80. Employee Experience Design: How, Why, and Where To Begin w/ Gil Cohen

ABOUT THIS EPISODE

Employee experience is the sum of all the touchpoints you have with your employer organization — which equals millions of touches.

 

Why, then, have 40% of managers not even checked in on how their employees are doing during the pandemic?

 

In this episode, I interview Gil Cohen, Founder at Employee Experience Design, about intentionality in crafting the employee experience.

 

What we talked about:

 

- How to design for the 8 aspects of employee wellness

 

- Why employee experience starts before hiring process

 

- How an investment in EX as an investment in your bottom line

 

- Why intentionality matters in designing EX

 

- Where the best place in your organization is to start an EX initiative

 

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

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