The Customer Experience Podcast
The Customer Experience Podcast

Episode 125 · 3 months ago

125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe

ABOUT THIS EPISODE

You want to level up your customer experience to customer obsession, but how?

Get started now. In a year’s time, you’ll wish you started today.

In this episode, I interview Joseph Jaffe, host of CoronaTV and Admiral/Co-Founder at The HMS Beagle, about the origins of his show and everything he’s learned along the way.

Joseph and I discuss:

- The availability heuristic (things that are harder to measure are the more important)

- How to implement customer obsession as a host

- The origin story for CoronaTV

- The art of having real conversations encapsulates entrepreneurship

Check out these resources we mentioned during the podcast:

- Watch CoronaTV

- Joseph wrote Flip the Funnel

- Joseph is also on Twitter

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