The Customer Experience Podcast
The Customer Experience Podcast

Episode · 2 months ago

166. A More Personal Way to Launch a Book w/ Ethan Beute


Two and a half months ago, gearing up for the launch of our second book, Human-Centered Communication, we found that mass emails did not perform as well as before. Here’s what has worked: personal one-to-one video messages. 

People and relationships matter more today than ever. 

I’m Ethan Beute, Chief Evangelist at BombBomb, host of The Customer Experience Podcast, and co-host of the CX Series on the B2B Growth Show. In this episode, I share how our launch strategy has changed to reflect the thesis of our book — that human-centered communication is the most meaningful and successful way to cut through today’s digital pollution.  

Here are some thoughts from the episode:

  • How personalization promotes memory
  • What our book rankings are
  • How we pivoted our launch strategy for our second book
  • What I said in my video messages and how people responded
  • Why human interaction matters even more online  

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