The Customer Experience Podcast
The Customer Experience Podcast

Episode 143 · 1 month ago

143. Hiring and Onboarding Virtual Professionals w/ Daniel Ramsey


Virtual professionals not only grant you the time you’ve been craving, but they also improve your customer experience with processes and systems that work.

In this episode, I interview Daniel Ramsey, CEO and Co-Founder at MyOutDesk, about how virtual professionals affect customer experience.

Daniel and I discussed:

- How VAs earned a shout-out in Tim Ferris’s 4-Hour Workweek

- Setting expectations: the honeymoon metaphor

- Why the Philippines provides such exceptional virtual professionals

- When customers know they need VAs but can’t articulate it

- Strategic gates and failsafes

Check out these resources we mentioned during the podcast:

- Daniel Ramsey on LinkedIn

- MyOutDesk

- Airbnb

- Uber

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