The Customer Experience Podcast
The Customer Experience Podcast

Episode 143 · 1 month ago

143. Hiring and Onboarding Virtual Professionals w/ Daniel Ramsey

ABOUT THIS EPISODE

Virtual professionals not only grant you the time you’ve been craving, but they also improve your customer experience with processes and systems that work.

In this episode, I interview Daniel Ramsey, CEO and Co-Founder at MyOutDesk, about how virtual professionals affect customer experience.

Daniel and I discussed:

- How VAs earned a shout-out in Tim Ferris’s 4-Hour Workweek

- Setting expectations: the honeymoon metaphor

- Why the Philippines provides such exceptional virtual professionals

- When customers know they need VAs but can’t articulate it

- Strategic gates and failsafes

Check out these resources we mentioned during the podcast:

- Daniel Ramsey on LinkedIn

- MyOutDesk

- Airbnb

- Uber

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