The Customer Experience Podcast
The Customer Experience Podcast

Episode 138 · 1 month ago

138. Human Factors & Design Thinking w/ Anand Tharanathan


Human factors is a field of science that explores capabilities and limitations of humans as they interact with a product, technology, or service. The goal of human factors is to capitalize on the capabilities and to circumvent the limitations to create an optimal human-machine interaction.

In this episode, I interview Anand Tharanathan, Chief Product Officer at MetaCX, about incorporating human factors into every aspect of design.

Anand talked with me about:

- Tips for building a superior design team

- User centered design: what it is and why it matters

- Starting with empathy

- How to synthesize insights into viable tests

- Becoming a first-time Chief Product Officer

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.

In-Stream Audio Search


Search across all episodes within this podcast

Episodes (149)