The Customer Experience Podcast
The Customer Experience Podcast

Episode 124 · 10 months ago

124. The Flight Back to the Face w/ Ethan Beute


Are you a text person? Or are you better on the phone? We all know we're better on the phone. We've got our voice tone, pace, and personality to work with.

Let's raise the stakes: Are you a phone person or a face-to-face person?

I’m Ethan Beute, Chief Evangelist at BombBomb, host of The Customer Experience Podcast, and co-host of the CX Series on the B2B Growth Show. Not long ago, I enjoyed the privilege of presenting at the inaugural TEDx UCCS (University of Colorado, Colorado Springs) about face-to-face communication.

A very quick overview:

- Why we avoid personal contact even though we know it's more effective

- The truth about the "93% rule" of nonverbal communication

- Tying facial expression to empathy, ethics, and justice

- What you're normalizing in everyday communication

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