The Customer Experience Podcast
The Customer Experience Podcast

Episode 126 · 3 months ago

126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell


Not only is kindness important on a human level, but it can become a core value for any company. How?

In this episode, I interview Cole Baker-Bagwell is Founder and Chief Kindness Advisor at Cool Audrey, about how and why to turn kindness into a core company value.

Cole talked with me about:

- The cashmere effect in customer experience

- The business case for kindness (it’s very strong)

- Mindfulness and intention in business & its customer impact

- An answer to the outcome-oriented skeptics

Check out these resources we mentioned during the podcast:

- Cole’s podcast is Kindness Think Tank

- She mentioned Said Ziouani and Whereby 

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