The Customer Experience Podcast
The Customer Experience Podcast

Episode 141 · 1 month ago

141. Understanding the Intersection of CX, UX, and UI w/ Joey Kilrain


Not all elevators are created equal. Some have the emergency button placed too high for a child or a person using a wheelchair to reach. The design is not centered on what a human needs.

Same applies to visual design.

In this episode, I interview Joey Kilrain, Founder/CCO Experience Design at DED, about the intersection between the importance of visual design on CX, UX, and UI.

Joey and I talked about:

- The complicated Venn diagram of CX, UX, and UI

- How Human-Centered Design serves customers

- Tips for having a constructive conversation about design

- Brand guidelines vs. design systems

- What Joey has learned from teaching design

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